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Privacy Policy

Please read our Privacy Policy carefully. It applies to everyone who visits, registers or purchases from the Happy Box London website.

At Happy Box London, we are committed to respecting and protecting your privacy. We want you to be absolutely clear about the information we collect from you, why we collect it and how those details will be used.

Why we collect customer information
We collect customer information only to enable us to do three things; process your orders, improve your shopping experience and to communicate with you about our products, services and promotions.

How we collect customer information
When you visit, register or purchase gifts from the Happy Box London website, you may be asked for information including your name, contact details and debit or credit card information.

We may also collect and study information about how visitors and customers use our website. This helps us to keep improving the experience of shopping online with Happy Box London.

We will use information that we collect about you lawfully in accordance with the Data Protection Act 1998.

Sharing customer information with third parties
Under certain special circumstances, we will need to share your details with third parties who provide services on our behalf or with whom we have entered into agreement to offer a particular product or service. For example, the companies responsible for processing our credit card payments, packing gifts and delivering orders. However, unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your full consent.

Opting out of receiving promotional communication
We may email you with promotional information about new products or offers. You can opt out of receiving these messages at any time after by simply notifying us by email or writing to us at Happy Box London Ltd, 118 Harbord Street, London, SW6 6PH. (But to do so would make us very unhappy.)

Please note that we will still need to contact you by email to confirm - and resolve any queries arising from specific orders you make from Happy Box London.

VIP Scheme
Our VIP Scheme is by invitation only and offers members a range of variable benefits which can be changed at any time without notice. Free delivery on all individual website orders to mainland UK is available for all VIPs when ordering a box from our Collection. Free delivery is not applicable for Couture orders. Free delivery does not apply to bulk corporate orders. Your VIP membership is valid for 12 months from the first time you use the card until and expiry date has been printed on the card. Membership removal and changes to the scheme can be made at any time without notice.

Terms & Conditions for Corporate Orders
Happy Box London Ltd is not responsible for any loss of profit arising from non-delivery of goods due to late shipment in the event of circumstances beyond its control.

All prices quoted are subject to VAT where applicable at the rate in force at the time of invoice.
No cancellation or return of goods already ordered by written confirmation can be accepted.

However, if Happy Box London can resell the goods the buyer will be responsible for the cost of carriage and for any loss of profit involved in reselling.

All items are available whilst stocks last. Photographs, colours and sizes are supplied as a guide and products may differ slightly upon delivery. All goods remain the property of Happy Box London until paid for in full.

Any questions?
Please do contact us if you have any questions or concerns. We want you to feel secure and happy about shopping with Happy Box London.

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